Luxury Strands for Your Beauty

POLICIES & TERMS

Please read our policies carefully before making a purchase. By completing a transaction, you agree to all terms outlined below.

At Imprite, we are committed to providing quality products and a smooth shopping experience. This policy applies to all Imprite customers, with no exceptions under any circumstances.

1 REFUNDS

•Imprite does not offer refunds under any circumstances.

•Only exchanges of equal value may be considered in accordance with this policy.

2 EXCHANGES

A) Faulty, Damaged, or Incorrect Items

  • •All orders are thoroughly inspected and securely packaged before dispatch.
  • •If a product arrives faulty, damaged, or incorrect, the customer must notify Imprite within 3 days of receiving the order by sending proof (e.g., photos or videos) via WhatsApp.
  • •Claims submitted after this period will not be accepted.
  • •The customer is required to return the item at their own cost for inspection.

If the product is confirmed to be faulty, damaged, or incorrect, Imprite will:

  • →Refund the return shipping cost, and
  • →Ship a replacement product at no additional charge.

•If the returned product is found to be without fault, the customer will not be reimbursed for shipping costs, and no exchange will be provided.

3 Days

Notification Window

WhatsApp

Contact Method

B) Exchanges for Other Reasons

Exchanges requested for reasons other than damage, fault, or incorrect items are subject to:

  • •Imprite's sole discretion
  • •Stock availability
  • •The returned item's condition (must be unused and in its original packaging)

•The customer will be responsible for all shipping and handling costs for such exchanges.

3 HUMAN HAIR PRODUCTS

•Most human hair products are custom or pre-ordered.

•Exchanges will only be accepted if the product is faulty, damaged, or incorrect upon initial receipt.

•No other exchange reasons will be accepted for human hair products.

4 POLICY UPDATES

•Imprite reserves the right to amend or update this policy at any time without prior notice.

•Customers are encouraged to review this policy periodically.

Have questions regarding your order or our policies?

CONTACT SUPPORT